Streamline Your Hospital Maintenance Requests
The E-Engineering Helpdesk is your central platform for logging, tracking, and managing all engineering and technical maintenance issues at Groote Schuur Hospital.
Why Use E-Engineering?
Our platform is designed to make reporting and resolving maintenance issues seamless and efficient for everyone at Groote Schuur Hospital.
Easy Ticket Logging
Quickly submit maintenance requests through an intuitive and simple form.
Real-Time Tracking
Stay updated on the status of your tickets from submission to resolution.
Image Attachments
Upload photos to visually describe the issue for faster diagnosis.
Video Uploads
Attach short video clips to demonstrate complex problems or moving parts.
Voice Note Submissions
Record and attach voice memos for hands-free issue reporting.
Efficient Work Assignment
Tickets are automatically routed to the correct engineering division for prompt action.
Improved Efficiency
Streamlined processes reduce delays and improve overall operational efficiency.
Role-Based Dashboards
Tailored views for staff, technicians, foremen, and managers for focused task management.
How It Works
A simple process to get your maintenance issues resolved quickly.
Log Your Issue
Fill out a simple form with details about the maintenance problem you've encountered. Select the building, floor, and describe the issue.
Attach Media (Optional)
Upload photos, short videos, or record a voice note directly in the form to provide clearer context to the engineering team.
Track Progress
Receive real-time updates on your ticket's status. See when it's assigned, in progress, and resolved, all from your dashboard.
Frequently Asked Questions
Find answers to common questions about the E-Engineering system.